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Rail station ticket office changes – public consultation

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Rail station ticket office changes – public consultation

As you may be aware, the Government has announced its proposals to close most of the ticket offices in railway stations across England, including six in South Yorkshire. Under the plans, all ticket offices in their current form would close over the next three years, but major stations would retain ticket offices as travel centre hubs.

Passengers are asked for their views on the proposed changes and Transport Focus are carrying out a public consultation which opened on Wednesday 5 July and will run until Wednesday 26 July. Details can be found at transportfocus.org.uk/news/rail-station-ticket-office-changes-have-your-say-as-public-consultation-begins/.

Customers are encouraged to look at train operator proposals to change ticket offices and how they sell tickets at stations. Information relating to proposed changes at stations in South Yorkshire and how to give feedback are as follows:

Northern

Details of the proposals at stations operated by Northern are available at northernrailway.co.uk/consultation-2023.

Customers can provide feedback to the proposals by emailing TicketOffice.Northern@transportfocus.org.uk.

East Midlands Railway (EMR)

Details of the proposals at stations operated by EMR are available at eastmidlandsrailway.co.uk/modernisation-consultation.

Customers can provide feedback to the proposals by emailing TicketOffice.EMR@transportfocus.org.uk.

London North Eastern Railway (LNER)

Details of the proposals at stations operated by LNER are available at lner.co.uk/news/lner-proposes-evolutions-and-enhancements-at-its-stations/.

Customers can provide feedback to the proposals by emailing TicketOffice.LNER@transportfocus.org.uk.

Alternatively, responses can be provided by completing a consultation response form or by writing to: RTEH-XAGE-BYKZ, Transport Focus, PO Box 5594, Southend on Sea, SS1 9PZ.

Anyone needing assistance to provide their feedback, can contact Transport Focus by calling 0300 123 2350.

How is this being communicated to the community?

Train companies have put up notices at the affected ticket offices alerting passengers to their proposals and directing them to the Transport focus consultation.

Our Travel South Yorkshire website, where we bring together information from all of the bus, tram and train operators, makes it easier for people in our communities to plan their journeys and keep up to date with the latest changes.

Details of how to find out information and give feedback relating to the proposed ticket office changes in the region can be found on our website at travelsouthyorkshire.com/en-gb/news/rail-consultations.

Further information is available:

How can you help?

I would be grateful if you could please advise your communities, family and friends of the public consultation which is open and the above channels to find out more information and provide their feedback by 26 July.