Christmas and New Year services:
Bus, tram, and train services will run differently over the festive season. In some cases, last departures will be earlier than usual, or there will be limited or no service.
A summary of the services you can expect to see during this time can be found on the dedicated webpage at travelsouthyorkshire.com/christmas.
Sheffield Christmas public transport travel offer
This month, Sheffield City Council are offering 10,000 free TravelMaster CityWide Day travel tickets, worth £5.90, to help people get around the city on the run up to Christmas.
How to claim a free ticket
The offer, limited to one ticket per person, is available via the BetterPoints Sheffield app to new and existing users – with just 50 points required to claim the free ticket. Anyone downloading and registering with the BetterPoints app for the first time will receive 100 points by completing a short survey which means new users can claim a free CityWide Day ticket, allowing them a day of unlimited bus and tram travel in Sheffield until Sunday 24 December.
Further information about the offer and how to redeem a free ticket can be found at sheffield.betterpoints.uk/.
Read Sheffield Council’s press release at http://sheffnews.com/…/sheffield-shoppers-to-get-early….
Concessionary travel
The 09.30 to 23:00 travel restriction will be removed for senior concessionary pass holders between Wednesday 27 December 2023 and Tuesday 2 January 2024 inclusive. This means they can use their pass during this period to obtain free travel on bus, tram and tram train services, and half fare travel on Northern train services within South Yorkshire, from the start to the end of service. Customers are reminded to check their services before they travel.
TravelMaster products
As usual, TravelMaster product validity does not change during the festive period. TravelMaster tickets cannot be refunded or extended for days when there are few or no public transport services. Customers should keep up to date with planned service changes prior to purchasing a ticket and to check for any service reductions over the festive period by visiting travelsouthyorkshire.com/Christmas
Christmas Journey Planning will be available from Friday 8 December and further information will also be available:
• Via posters in our interchanges and at bus stops
• Via X (Twitter) at @TravelSYorks
• By calling Traveline on 0800 952 0002
For train services, customers should visit nationalrail.co.uk or call National Rail Enquiries on 03457 48 49 50 for the latest information.
For up-to-date information relating to train service changes as a result of engineering works or industrial action over the Christmas period please visit nationalrail.co.uk/status-and-disruptions.
Site operating hours
There will be some changes to operating hours across our sites over the festive period:
Traveline
Traveline will be closed on Christmas Day, Boxing Day, and New Year’s Day. As fewer people are travelling and there are fewer services over the festive period, we have revised opening hours for Traveline.
• Saturday 23 December will be the last day of normal hours, opening at 07:00 and closing at 19:00
• On Sunday 24 December, the contact centre will operate from 08:00 – 18:00
• From Wednesday 27 December to Sunday 31 December, the contact centre will be open from 08:00 – 18:00
• On Tuesday 2 January, normal opening hours will resume; 08:00 – 19:00.
Interchanges
All interchanges will be closed on Christmas Day with the exception of the coach waiting room at Barnsley Interchange and some stands on C Platform at Rotherham Interchange which will be open for XPO services only.
Meadowhall Interchange, Platform ‘A/B’ at Sheffield Interchange, the coach waiting area at Barnsley Interchange and part of ‘C’ platform at Rotherham Interchange will reopen on Boxing Day, closing after the last bus, tram or train departs.
Barnsley, Doncaster, Meadowhall, Rotherham and Sheffield Interchanges will reopen as normal on Wednesday 27 December 2023.
All mini Interchanges – Adwick, Arundel Gate, Hillsborough, Dinnington and Woodhouse will be closed on Christmas Eve and will not reopen until Wednesday 27 December. They will then close again on New Year’s Eve and reopen as normal on Tuesday 2 January 2024, with the exception of Swinton which will be open on New Year’s Day from 06:30 until 15:30.
On New Year’s Day, most interchanges will be closed reopening on Tuesday 2 January 2024. However, Meadowhall Interchange, platform ‘A/B’ at Sheffield Interchange, access to the rail users at Barnsley Interchange and ‘C’ platform at Rotherham Interchange will be open until the last bus, tram, tram train, or train service departs.
All interchange operating hours can be found at travelsouthyorkshire.com/christmas
Park & Ride
For full details on the operating hours at Park & Ride sites over the festive period please visit travelsouthyorkshire.com/christmas
Broad Street West
Head Office will be closed from 14:00 on Friday 22 December 2023 and will reopen as normal on Tuesday 2 January 2024.
