A new chapter for Supertram from Friday 22 March
As you are aware, from Friday 22 March, South Yorkshire Mayoral Combined Authority (SYMCA) will take over running Supertram services from Stagecoach when its operating contract ends.
The change in ownership forms part of our wider ambitions to position Supertram as part of a fully integrated public transport network for South Yorkshire.
What changes should customers expect?
Customers can still expect the same service when the transition is made to SYMCA, and there will be no changes to services or frequencies.
A new ticketing app will be available to download during the week of Monday 18 March, with tickets available for use from Friday 22 March. There will also be a 10% discount on some tram-only fares until the end of June. The discount will apply to tram and app purchases of 1, 5, 7 and 28-day adult and child tickets, purchased onboard the tram or via the app.
For some tickets, buying on the app in advance will be cheaper than buying on the tram so we are encouraging customers to buy before they travel.
TravelMaster tickets are unaffected, and customers can continue to use these to travel on the tram. Tickets will also continue to be sold onboard the tram.
Stagecoach’s combined bus and tram tickets will no longer be accepted for tram travel from 22 March. Stagecoach tram-only tickets will be sold until Thursday 21 March then accepted for travel until they expire. Stagecoach App tickets need to be activated before 22 March.
Customers looking for help on their ticket choice should contact our team through the Travel South Yorkshire website at travelsouthyorkshire.com/en-gb/contact.
How is this being communicated to the community?
Our Travel South Yorkshire website, where we bring together information from all of the bus, tram and train operators, makes it easier for people in our communities to plan their journeys and keep up to date with the latest changes.
Further information about the new tram service, including ticketing and fares will be available via a dedicated news story at travelsouthyorkshire.com/en-gb/news/symca-takeover-tram.
Customers are advised to keep checking our website for the latest information.
Information will also be available:
- Via stagecoachbus.com/supertram
- Via X (Twitter) @TravelSYorks and @SCSupertram
- Via posters at tram stops
- By calling Traveline on 0800 952 0002 (weekdays between 7am and 7pm and at weekends between 8am and 7pm).
